Privacy policy
Introduction
moné ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely by Shopify Payments)
- Order history and preferences
- Communications with our customer service team
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate about your orders and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our products and services
- Comply with legal obligations
Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract performance (fulfilling your orders)
- Legitimate interests (improving our services)
- Your consent (marketing communications)
- Legal compliance (tax and accounting requirements)
Data Sharing
We may share your information with:
- Shopify (our e-commerce platform provider)
- Payment processor (for secure payment processing)
- Shipping carriers (for order delivery)
- Professional advisors (accountants, lawyers)
We never sell your personal information to third parties.
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and shopping cart
- Analyze website traffic and usage
- Provide personalized content
You can control cookies through your browser settings.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
Your Rights (GDPR)
Under data protection law, you have rights including:
- Access - Request a copy of your personal data
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your personal data
- Restriction - Request restriction of processing
- Portability - Request transfer of your data
- Withdraw consent - Withdraw consent for marketing
To exercise any of these rights, please contact us at shopmonejewellery@gmail.com
International Transfers
Your data may be transferred to and processed in countries outside the UK/EU
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us at:
Email: shopmonejewellery@gmail.com
Address: 120 Mawney Road, Flat 7 Kelly Jay Court, RM7 7JB Romford
Last update: 11.01.2026